Privacy Policy
At our funeral home, we prioritize the privacy and protection of your personal information, and we are fully committed to handling the data you provide through our contact forms with the utmost care and responsibility. We understand the trust you place in us when sharing your details, and we make it our priority to ensure that your data remains secure. When you submit your information through our website’s contact forms, that data is sent directly to the branch you select from the dropdown menu. This allows the branch to process your inquiry efficiently and in accordance with the guidelines outlined in the Protection of Personal Information Act (POPIA). This law is designed to protect your personal data and ensure that all information is handled with respect, confidentiality, and the highest standards of security..
Once your inquiry is received by the branch, it may be forwarded to the appropriate agent within the branch who will assist you further. This process ensures that you receive personalized support and guidance tailored to your needs. We take reasonable and practical measures to protect your personal information from unauthorized access, loss, or misuse. However, despite our best efforts to safeguard your data, we cannot guarantee absolute security. As is the case with all online platforms, there is always a potential risk of unauthorized access or breaches due to external threats, such as hacking or other cyberattacks. We urge users to be mindful of this and to avoid sharing sensitive personal details through unsecured channels.
It is important to note that we will never request sensitive personal information such as your ID number or banking details directly on our website. If you are applying for services like funeral policies or funeral insurance, please rest assured that any sensitive information, including financial details or your ID number, will be collected directly and securely by the branch. The branch will take the necessary steps to protect this data and ensure it is processed safely in line with the relevant privacy regulations.
Once your inquiry is received by the branch, it may be forwarded to the appropriate agent within the branch who will assist you further. This process ensures that you receive personalized support and guidance tailored to your needs. We take reasonable and practical measures to protect your personal information from unauthorized access, loss, or misuse. However, despite our best efforts to safeguard your data, we cannot guarantee absolute security. As is the case with all online platforms, there is always a potential risk of unauthorized access or breaches due to external threats, such as hacking or other cyberattacks. We urge users to be mindful of this and to avoid sharing sensitive personal details through unsecured channels.
It is important to note that we will never request sensitive personal information such as your ID number or banking details directly on our website. If you are applying for services like funeral policies or funeral insurance, please rest assured that any sensitive information, including financial details or your ID number, will be collected directly and securely by the branch. The branch will take the necessary steps to protect this data and ensure it is processed safely in line with the relevant privacy regulations.
By using our website, you are acknowledging that you have read, understood, and agreed to our privacy policy. We reserve the right to update or modify this policy at any time to reflect changes in our practices or legal obligations. If we make any updates to our privacy policy, we will notify users through an announcement on our website. We encourage you to review this privacy policy periodically to stay informed about how we handle your information. If you have any concerns or questions about how your data is managed or if you would like more details, please contact the branch relevant to your inquiry directly. Our team will be happy to assist you and provide the necessary support.
When you complete the contact form on our website, the information you provide is automatically sent to the branch you have selected. Upon receiving this data, the branch may forward it to an appointed agent within the branch, who will be responsible for assisting you with your inquiry. We assure you that your data is kept safe and secure according to the requirements of the POPIA (Protection of Personal Information Act). While we take every possible step to protect your information, it is important to note that we cannot be held liable for any data leaks or security breaches that may occur due to hacking or other external threats.
We kindly ask that you refrain from providing sensitive personal information such as your ID number, banking details, or any other private data through our contact forms. This is to protect your privacy and prevent any risk of unauthorized access to your personal information.
In addition to the contact form, our website uses cookies to enhance your browsing experience. You have the right to refuse cookies, and when you first visit our website, you will be notified of their use. You can choose how you would like to proceed with cookie settings, either by accepting or declining them. Cookies are primarily used to assist with website functionality and improve your browsing experience, but you can opt to disable them if you prefer.
Our website may also include embedded content from other websites, such as videos, images, or articles. This embedded content behaves the same as if you were visiting the other website directly. As such, these external sites may collect data about you, use cookies, and track your interactions with the embedded content. If you are logged into an account on these third-party websites, your interaction with the embedded content may be monitored and recorded.
We kindly ask that you refrain from leaving comments on our website, as the comments section is disabled. If you need to discuss a matter or resolve an issue, please contact your local branch directly. Any comments submitted through the website will not be received or monitored by our team, and we do not keep records of these comments.
Lastly, our website may request your location information, but please be assured that this data will never be shared with third parties. It will be used solely within the website, for purposes such as helping you find the nearest branch through our Branch Locator tool. This location information is kept confidential and is only used to improve your experience on our website.
We are committed to respecting your privacy and handling your data responsibly, ensuring a safe and positive experience when using our website. If you have any questions or concerns, please don’t hesitate to reach out to the relevant branch, and we will be happy to assist you.
Please see the terms and conditions of our Blog within our blog.
Quicklinks
Customer Care
- Monday - Friday, 8am - 4pm
- (010) 443 8253
- in**@mo************.za
Our Ethos
All of the funeral services provided by the Mosaic Funeral Group are carried out with the ethos of putting the pieces together.